A Question of How to Say “No”
When I did a webinar, “Self Management in Frantic Times”, the most popular question that attendees sent in advance had to do with how to say “No.” No, because the request was illogical or unworkable....
View ArticleCustomer in a Bind: The Broadway Box
If you’ve been reading my “service” posts, then you know that I bestow both compliments and critiques and that I typically name the recipients of praise and keep the pans anonymous. (You can check out...
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